Email from any of your mailboxes, LinkedIn, SMS, WhatsApp and Telegram with the same person, in one thread with the history trimmed. Their record, deal and Weave sit beside it.
→Every mailbox, every channel
→History trimmed to what matters
→Record, deal and Weave alongside
Inbox · Priya Nair
Interested. Wants Thursday. Routed to the deal.INTERESTED
EMAIL
Thursday 3pm works? I’ll bring the routing numbers.
LINKEDIN
Saw your note. Can we do Thursday instead?
CALL
Called, 4 min. Notes saved.
Priya Nair
DealBrightline · Evaluation
WeavePricing visit follow-up
ReachEmail, LinkedIn, phone
02
KNOWS WHO OWES A REPLY
Needs reply. Waiting. Reopened.
“Needs reply” when they spoke last, “Waiting” when you did. Done threads reopen by themselves when they write again. Snooze anything.
→Sorted by who owes whom
→Reopens on its own
→Snooze to a date
Inbox · Who owes a reply
NEEDS REPLYThey spoke last
WAITINGYou spoke last
REOPENEDDone, but they wrote again
SNOOZEDBack on the date you chose
03
WREN READS EVERY REPLY
Classified, routed, or asked.
Each reply is labelled interested, out of office, not interested or unsubscribe, then routed into the pipeline, a Weave, or a decision for you.
→Labels on every reply
→Routed to pipeline or Weave
→Asks you when unsure
Weaves · Replies across every channel
Sam Ito: “Who else uses this?”Interest or a stall? I’m not sure, so I’m asking you.
Not nowInterested
EMAILLena HartYes, send times for next week.INTERESTEDBooked task for Asha
LINKEDINOmar FeldCircle back in Q1.NOT NOWPaused, resumes 6 Jan
SMSRuth AbeAway until the 14th.OUT OF OFFICEResumes 15 Oct
WEB CHATJ. MendesYou want our ops lead, Sam.WRONG PERSONFinds Sam, starts play
04
NO NOISE
Only real conversations.
Warmup mail, bounces and automated mail never become conversations. Newsletters and notifications go to “Other mail”.
→Warmup and bounces hidden
→Auto-replies set aside
→Newsletters in Other mail
Inbox · Kept out of your way
NEVER A CONVERSATION
Warmup mailHidden · 312 this week
BouncesHidden · 9
Auto-replies and notificationsOther mail · 41
NewslettersOther mail · 18
ALSO IN UNIFIED INBOX
And everything around it.
Unknown senders, sorted
Mail from someone who isn’t a record waits in “Unmatched”. Link it once and every future email follows.
Reply-time targets
Set how fast replies should be answered. Late ones show by how much.
Manager view
Managers switch between their own and their team’s conversations. Reps only see their own.
On your phone
New replies push to the Android app. Android only for now.
Web chats too
Chats from your website, through Harbour, sit in “All threads”.