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Solutions · Support teams

The whole story, first.

Agents lose the start of every case asking what the customer already told someone else. In Workloom each case is a conversation on the person’s record, beside their deals, calls and invoices, and Help Wren answers first from your own content.

Each case is a conversation on the person’s record, beside their deals, calls and invoices. Help Wren answers first from your own content, and hands over with the full context.

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A support agent with a headset smiles at his screenTwo support colleagues laugh together at their deskA woman in a headwrap smiles at her phone at her desk
Your queue · swipe to switch

Ada’s case is urgent, so any sales outreach to her is paused until it is solved.

An example workspace.

Your week

A week on your support team, with Workloom.

  1. MondayA tired call centre agent in a headset holds her headThe queue started with what matters most.Cases on the customer’s record, beside their deals, calls and invoices.
  2. TuesdayA man in a headset smiles on a call at his deskAn angry customer was never chased by sales.An urgent case paused outreach to that person at once. Your agent had the full history open, and nobody asked the customer to explain it again.
  3. WednesdayTwo colleagues compare notes on their laptopsHelp Wren took the first reply.It answered from your help centre and procedures, and handed over with the full context when a person was needed. It never promises a refund on its own.
  4. FridayA man smiles on a video call at a café tableSolved cases became articles.Help Wren drafted articles from the week’s solved cases, for your yes. Renewals and health scores sit with the same customers.

What people ask first

What does Help Wren do, and what does it not?

It answers from your own help centre and procedures, hands over with the full context when a person is needed, and costs 5 credits per resolution. It never promises a refund on its own.

Can we use our existing support email address?

Will sales keep messaging a customer who has a problem?

No. Outreach pauses itself when the person has an open support case or is already talking to you, and urgent cases pause it at once.

Can customers get answers without opening a case?

Yes. A help centre on your own domain answers questions in a sentence and tells you what is missing. Help Wren drafts articles from solved cases, and never publishes without your yes.

Can agents see what a customer bought or signed?

Yes. The case sits on the same record as their deals, calls and invoices, and a deal room holds onboarding, support and renewal in one place after the sale.

Start every case knowing the story.

Start the 14-day trial, connect your support address and let Help Wren take the first reply from your own content. Your agents see the whole customer before they type.

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