Workforce · Help Wren
Every customer answered, in their language.
Help Wren drafts each answer from your help centre and the customer’s own history, in the language they wrote in. Anything it isn’t sure of goes to a person. You send.
Oi! Posso receber a fatura deste mês em reais?
Drafted by Help WrenOi Ana, pode sim. As faturas podem vir em reais a partir da próxima cobrança; deixei isso pronto na sua conta para você aprovar. A deste mês fica em dólares, como foi cobrada.From your help centre: Billing in other currencies
Facts match the sourceSame conversationChecked by Compliance Wren
An example. Names and numbers are made up.What it does for you
Your help desk, already drafted.
- Answers in the same conversationEmail, chat or WhatsApp, it replies where they wrote, never as a new conversation.
- Knows the whole customerWhat sales promised, their plan and their last case, before it writes a word.
- Writes in their languageFrom your help centre in yours, to them in theirs.
What it will never doPromise a refund, a discount or a date you haven’t written downSend anything before you say yes
